1. Overdue Payments and Late Payment Fee
2. Credit Card Payment Surcharge
3. Cancellation Policy and Charges
Our Commitment
As your service provider, we will:
Your Responsibilities
Payment Terms
Invoices are payable within 14 days from the service date. The due date will be clearly shown on the invoice.
Overdue Payment Process
If an invoice remains unpaid, the following process will apply:
1. A reminder notice will be issued after the due date.
2. A second reminder notice will be issued if payment remains outstanding.
3. A final notice will be issued if payment is still not received.
4. If payment remains outstanding after the final notice, services may be suspended and legal recovery action may be initiated. Any recovery costs incurred may be charged to the client.
If the client is having trouble paying their invoice, we can help. Clients simply need to get in touch and we can offer a payment
plan. Our payment plans are flexible and can be re-negotiated if the client’s circumstances changes.
Late Payment Fee
A late payment fee of $15.00 plus GST will be added to the client’s account if full payment is not received by the due date.
To help keep service costs competitive, payments made by credit card will incur a processing fee charged by the payment merchant (not by Home Maid).
The applicable surcharge rates are:
Alternative payment methods such as EFT/Bank Deposit and Cash do not attract any surcharge. Our preferred payment method is EFT/Bank Deposit.
We understand that unexpected circumstances may arise. If you need to cancel or reschedule an appointment, we kindly request at least 48 hours’ notice.
Providing adequate notice allows us to offer the appointment time to another client and helps us manage staff scheduling effectively.
| Notice Period | Cancellation Fee |
|---|---|
| 48 hours or more | No Charge |
| 24 hours to less than 48 hours | 25% of the service fee |
| Less than 24 hours | 50% of the service fee |
Cancellation fees may be waived at our discretion in exceptional circumstances, including family illness, medical emergencies, or other unforeseen events.
